Return Policy:

Proof of Purchase: Receipt required for all returns and exchanges.

Return Window: 30 days for new, unopened items from ship date

Product Condition: Items must be returned unopened in their original packaging including all protection foam.

Fees:

• No restocking or return fees within 30 days of shipped date.
• Customers are responsible for all return shipping costs except for damaged-in-transit or defective products.
• Returns received damaged will incur a 25% restocking fee.
• Refunds: Issued in the original payment form. Refund will be credited less return shipping cost (example: Paid $500, return shipping cost $100 = $400 will be refunded back)
• Refunds are processed within 5 business days after receipt of the returned item

 

Return Process:

• Repackage the product securely.
• To initiate a return, contact our customer service at support@luxeousa.com or call 714-729-3808
• We will send a return label.
• Affix the label to your package.
• A pick-up will be scheduled for returns via truck carrier.
• Please drop-off at shipping location for small package shipment