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Frequently Asked Questions

Indoor Furniture

Do your beds support box springs? 

Our day beds do not require box spring.

Outdoor Furniture

What is HDPE material?

HDPE (High-Density Polyethylene) is commonly used in furniture manufacturing due to its desirable properties. In furniture, HDPE is often used for outdoor and patio furniture, as it is highly resistant to moisture, UV radiation, and extreme weather conditions. HDPE furniture is durable, lightweight, and requires minimal maintenance. It can be molded into various shapes and designs, providing versatility in furniture aesthetics. HDPE furniture is also recyclable, making it an environmentally friendly choice.

Is all weather lumber actually wood or is it a composite material?

All-weather lumber, commonly used for outdoor furniture, is not real wood but a composite material. It is composed of a blend of recycled plastics, like high-density polyethylene (HDPE), and wood fibers or sawdust. This composite material mimics the appearance and texture of wood while offering enhanced durability and resistance to weather, moisture, insects, and fading. All-weather lumber requires minimal maintenance and has a longer lifespan compared to natural wood, making it an ideal choice for outdoor furniture that can withstand various environmental conditions.

Can all weather lumber be placed in a un-protected area or exposed to the rain and sun?

Yes, all-weather lumber can be placed in an unprotected area and exposed to rain and sun. It is specifically designed to withstand outdoor elements and is resistant to moisture, UV radiation, and other weather conditions. Its durable composition allows it to maintain its appearance and structural integrity even when exposed to the elements, making it suitable for outdoor applications without the need for additional protection.

How to maintain HDPE products?

HDPE products are designed to be low maintenance. Here's a brief guide on maintaining HDPE furniture with the purpose of minimal upkeep:

  1. Regular Dusting: Use a soft cloth or a brush to dust off any loose dirt or debris from the surface of the furniture. This helps prevent the buildup of dirt and keeps the furniture looking clean.
  2. Gentle Cleaning: For routine cleaning, a mild soap or detergent mixed with water is sufficient. Use a sponge or a soft cloth to gently wipe down the furniture, removing any stains or marks. Rinse with water and allow it to air dry.
  3. Stain Removal: Address spills or stains promptly. Use a non-abrasive cleaner or a mixture of mild soap and water to gently clean the affected area. Rinse thoroughly and let it dry naturally.
  4. Avoid Harsh Chemicals: To preserve the integrity of the HDPE material, avoid using abrasive cleaners, harsh chemicals, or solvents. These can damage the surface of the furniture.
  5. Protection from Sun and Heat: While HDPE furniture is designed to be weather-resistant, prolonged exposure to direct sunlight and extreme heat can cause fading or warping. If possible, provide shade or use covers when not in use to protect the furniture.

By following these simple steps, you can maintain HDPE furniture with minimal effort. Its durable and weather-resistant nature reduces the need for extensive cleaning, making it an excellent choice for low-maintenance outdoor furniture.

Are the Adirondack chairs foldable?

The Balboa Adirondack Chair is specifically designed to be foldable and easy to store. Unlike other Adirondack chairs, which are typically stationary, the Balboa Adirondack Chair offers the convenience of folding functionality. This feature allows for effortless storage and portability, making it an ideal choice for those who have limited space or frequently move their outdoor furniture.

Can I paint over the HDPE products?

Painting over HDPE products can be challenging due to their smooth and non-porous surface. The natural properties of HDPE make it resistant to paint adhesion, and the paint may not adhere properly or may easily chip or peel off. It is generally recommended to avoid painting HDPE products and instead choose HDPE products in the desired color or finish.

*Please reach out to us for color swatch.

What are the maximum weight capacities of your Adirondack chairs?

The maximum weight capacity for our Hampton Adirondack is 300 lbs. All other models have a weight capacity of 250 lbs. 

Are your HDPE Adirondack chairs resistant to fade? 

Our Adirondack chairs are built to last and withstand regular weather elements for up to one year. Referencing our user-care-guide, coupled with regular cleaning and maintenance, should prolong the life of your product.

Are all your Adirondack chairs the same weight?

No, all our Adirondack chairs have different product specifications. You can reference our user-care-guide/assembly page under resources for additional information. 


What is the BTU of LuXeo firepit?

The LuXeo firepit has a BTU (British Thermal Unit) rating of 55,000. BTU is a unit of measurement that represents the heat output of a firepit or other heating appliances. In the context of a firepit, the BTU rating indicates the amount of heat that the firepit can generate per hour.

What is LuXeo firepit made of?

The LuXeo firepit features a shell made of HDPE (High-Density Polyethylene) material. HDPE is known for its durability, strength, and resistance to various environmental factors, making it suitable for outdoor applications. The burner, on the other hand, is typically made of stainless steel to provide the necessary heat and flame for the firepit function. The stainless steel burner ensures that the fire does not damage the HDPE plastic shell, allowing for safe and efficient operation of the firepit.

What is included in LuXeo firepit set?

Vail 48” round firepit and Park City 42” square firepit set are included firepit shell, burner, wind-guard, fireglass and PVC cover.

Does the firepit come with a cover?

Yes, the firepit includes a PVC cover for protection when it is not in use.

Can the glass wind-guard be stored in the cabinet of the table?

No, it is not possible to store the glass wind-guard in the cabinet under the table. To store the glass wind-guard, we suggest disassembling it and placing it back in its original packaging.


Shipping & Local Pickup

When do you expect to receive your order?

The expected delivery time for your order may vary depending on the destination. Generally, it can take anywhere from 7 to 14 days for the delivery to be completed. Rest assured, once your order has been shipped, you will receive updates regarding its status.

How does local pickup work?

Our site lists different prices for shipped orders and local pickup. If you would like to purchase a product through local pickup, make an appointment with us on our contact page or give us a call at 1-855-685-8936. You will pay the full shipped price until you pick up your product(s) at our warehouse. Once you pickup your item, we will credit the difference of the price back into your account. 

Are your products available at stores to see in-person?

Unfortunately, our products are available online only. You may view 360 images for our products on our retailer partner sites by clicking "where to buy" under "resources".

Do we ship to Alaska and Hawaii, or outside the U.S?

Unfortunately, we do not ship to Alaska, Hawaii, or outside the United States at this time. Our shipping services are limited to within the United States only.



Where else can I buy LuXeo products?

LuXeo products can be purchased directly from website. Additionally, you can purchase LuXeo products from various retailers, including Amazon, Home Depot, Houzz, Lowe's, Overstock, Target, Walmart, and Wayfair.

I’m missing product parts. How can I get them?

If you are missing product parts, we apologize for any inconvenience caused. Our customer service team is available to assist you with troubleshooting and resolving this issue. Please reach out to us directly, and we will be more than happy to assist you in obtaining the necessary parts for your product.